Shipping & Returns


 

SHIPPING

Domestic shipping within China is free of charge

Standard shipping (see below list of countries shipped to) is 10.00GBP for orders under 200.00GBP or equivalent.

Standard shipping is free for orders over a total of 200.00GBP or equivalent.

We ship overseas to the following countries: Australia, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Korea (Democratic People's Republic of), Netherlands, New Zealand, Norway, Singapore, Spain, Sweden, Spain, Switzerland, Taiwan, United Kingdom, United States.

 

RETURNS & EXCHANGES

We maintain a return policy of 30 days, starting from the time/date of purchase, within which to return your item but please note, the item should be returned unwashed and undamaged.

To save the environment we have provided a return/exchange form below which you printed & fill before sending back along with the return/exchange item.

China: Returns and exchanges are currently free, however we do not currently either refund the cost of original shipping nor cover the cost of return shipping/courier. You will need to send the item back to us by courier to the below address, just send an email to shop@zodiac-active.com to notify our team of the return. We will process the refund within 14 working days of receiving the item and notify you of the return payment by email.

International: Our returns and exchanges policy for international items is currently charged at 8.00 GBP to cover processing & handling. We do not currently either refund the cost of original shipping nor cover the cost of return shipping/courier. You will need to send the item back to us by courier to the below address, just send an email to  shop@zodiac-active.com to notify our team of the return. We will process the refund within 14 working days and notify you of the return payment by email. 

Returns Address: ZODIAC ACTIVE - Returns, Room 1101, Building 12, Wuyi Gardens, Lane 718, Wuyi Road, Changning District, Shanghai, CHINA 200051

Returns Address in Chinese: 200051 长宁区, 武夷花园, 武夷路718弄12号楼1101室, ZODIAC ACTIVE - Returns

For further details of our policies please check our terms and conditions page.